IELTS Department | operated by Beat Mock Test Center Effective Date: June 2025
1. Introduction
Welcome to IELTS Department (ieltsdepartment.com), a B2B IELTS preparation platform operated by Beat Mock Test Center. We respect your privacy and are committed to protecting the personal data of everyone who uses our platform — including institute owners, their administrators, and enrolled students.
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. It is written in plain language because we believe you deserve to understand exactly how your data is handled — without having to read through dense legal text.
2. Who We Are
Beat Mock Test Center operates ieltsdepartment.com. When this policy refers to “we”, “us”, or “our”, it means Beat Mock Test Center.
If you have any questions about this policy or your data, contact us at: Email: support@ieltsdepartment.com
3. Who This Policy Applies To
This policy applies to:
- Institute owners — organisations or individuals who purchase a subscription plan and manage an IELTS Department group
- Students — learners enrolled in a group by a consultancy owner
- Visitors — anyone who visits ieltsdepartment.com without an account
4. What Information We Collect
4a. Information you provide directly
- Account registration: name, email address, institute name
- Payment information: billing name, billing address, payment details (processed securely by our payment provider — we never store raw card numbers)
- Communications: any messages you send us via support or contact forms
4b. Information collected automatically
- Usage data: pages visited, features used
- Login activity: login timestamps, session duration
4c. Information about students
Institute owners are responsible for enrolling students on the platform. The site retains students’ names and email addresses for the purpose of creating their accounts and providing platform access.
5. How We Use Your Information
We use your information to:
- Provide the platform — create and manage your account, your group, and student access
- Process payments — handle subscription billing and send receipts
- Communicate with you — send account-related emails, respond to support requests
- Improve the platform — analyse usage patterns to make IELTS Department better
- Comply with legal obligations — maintain records as required by applicable law
We do not sell your personal data to third parties. We do not use your data for advertising purposes.
6. Legal Basis for Processing (GDPR)
For users in the European Economic Area, Nepal, and other jurisdictions with similar laws, our legal bases for processing your data are:
- Contract performance — processing necessary to provide the subscription service you purchased
- Legitimate interests — improving the platform, preventing fraud, maintaining security
- Legal obligation — maintaining records as required by law
- Consent — where you have explicitly provided it (e.g. marketing emails, if applicable)
7. Data Sharing
We share your data only with trusted third-party service providers who help us operate the platform:
| Service | Purpose |
|---|---|
| Payment processor (FluentCart / Stripe / similar) | Secure payment processing |
| Email delivery service | Transactional and account emails |
| Hosting provider | Secure server infrastructure |
All third-party providers are contractually required to protect your data and use it only for the purpose of providing their service to us.
8. Data Retention
- Active accounts: data retained for the duration of your subscription plus 90 days after cancellation
- Payment records: retained for 7 years as required by financial regulations
- Support communications: retained for 2 years
- Student accounts: retained while the consultancy’s subscription is active; deleted within 90 days of group closure unless required by law
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (subject to legal retention requirements)
- Export your data in a portable format
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at support@ieltsdepartment.com. We will respond within 7 days.
10. Cookies
We use essential cookies to keep you logged in and maintain your session. We do not use advertising cookies or track you across other websites.
11. Security
We take reasonable technical and organisational measures to protect your data, including encrypted data transmission (HTTPS), secure password storage, and access controls. No system is completely immune to security risks, but we take your data security seriously and will notify you promptly if a breach affects your account.
12. Children’s Privacy
IELTS Department is intended for adults and students preparing for the IELTS examination, who are typically 16 years of age or older. We do not knowingly collect data from children under 13. If you believe a child under 13 has registered, please contact us and we will remove the account promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top and, where the changes are significant, notify active account holders by email.
14. Contact
For any privacy-related questions or requests:
Beat Mock Test Center Email: support@ieltsdepartment.com Website: ieltsdepartment.com